FAQ - Connected Cars
Getting Started / Activation
Data Plan & Usage
Account Management
Troubleshooting & Support
Additional Information
Getting Started / Activation
How can I check if I can get Personal eSIM for my car?
You can find out by following the instructions on our Getting Started Page .
How do I activate Xtreme+ connectivity in my vehicle?
Follow the instructions on our Getting Started page .
Data Plan & Usage
How can I check my remaining data balance?
Your current plan is unlimited. For details, contact us here .
Do Xtreme+ data plans have an expiration date?
Yes, each plan is valid for a specific period as mentioned during purchase.
Account Management
How do I cancel my Personal eSIM service?
Navigate to Personal eSIM in your My BMW app and select the DEACTIVATE button. For any further queries, contact us here.
What should I do with my Xtreme+ account if I sell my vehicle?
Xtreme+ is tied to your BMW ID.
- If selling your car, log out in the car before handing it over.
- If you're leaving BMW entirely, deactivate your account.
Troubleshooting & Support
The on‑board Xtreme+ connectivity is not working. How can I resolve this?
Kindly contact us via Chat or contact us here.
Additional Information
Where can I find more info about Personal eSIM service?
Visit our Getting Started page. For further assistance, contact us.